Overview
We respect your privacy. This policy explains what data we collect, how we use it, and the choices you have when you use heliconnova.com and our related services (the “Services”).
Data we collect
Information you provide
- Contact details (e.g., email address when you subscribe).
- Content you send us (e.g., messages, support requests, feedback).
Information collected automatically
- Device and log data (IP address, browser type, pages viewed, timestamps).
- Cookies and similar technologies for essential site operations and analytics. You can control cookies in your browser settings.
Information from third parties
We may receive limited information from service providers (e.g., analytics, hosting) to operate and secure the Services.
How we use data
- Provide, maintain, and improve the Services.
- Communicate with you (e.g., product updates, responses to inquiries).
- Protect against fraud, abuse, and misuse; comply with legal obligations.
Legal bases (EEA/UK)
Where applicable, we process personal data under one or more of: your consent, performance of a contract, legitimate interests (e.g., to secure and improve the Services), and legal obligations.
Data retention
We keep personal data only as long as necessary for the purposes described above, to comply with legal obligations, or to resolve disputes. When no longer needed, we delete or anonymize it.
International transfers
We may process data in countries other than where you live. Where required, we use appropriate safeguards (e.g., standard contractual clauses) to protect your information.
Your choices & rights
- Opt out of non-essential emails via the unsubscribe link or by contacting us.
- Access, correct, or delete your personal data.
- Object to or restrict certain processing, and request data portability (where applicable).
EEA/UK residents may contact their data protection authority. California residents may request disclosures and deletion under the CCPA/CPRA. To exercise any rights, see “Contact us.”
Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.
Children’s privacy
Our Services are not directed to children under 13 (or the minimum age required in your region). If you believe a child has provided personal information, contact us so we can delete it.
Changes to this policy
We may update this policy. Material changes will be posted on this page with an updated date.
Contact us
Email: hugo.l@heliconnova.com
Postal address: .